Privacy Policy
At Modern Renovations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with us.
Modern Renovations ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to all information collected through our website, services, and interactions with our company. By using our services or website, you agree to the collection and use of information in accordance with this policy.
We serve homeowners across West Virginia, Virginia, and Maryland, and we understand the importance of maintaining your trust. This policy explains our practices regarding your personal information and your rights concerning that information.
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our website or services.
Information You Provide Directly
- •Contact Information: Name, email address, phone number, mailing address, and ZIP code
- •Project Information: Details about your home improvement project, including service type (roofing, windows, siding, decks, gutters), property address, and project requirements
- •Communication Records: Messages, inquiries, and correspondence you send to us through our website, email, or phone
- •Payment Information: Billing address and payment details (note: we use secure third-party payment processors and do not store full credit card information)
- •Account Information: If you create an account with us, we may collect username, password, and account preferences
Information Automatically Collected
- •Usage Data: Information about how you access and use our website, including pages visited, time spent on pages, and navigation patterns
- •Device Information: IP address, browser type, device type, operating system, and unique device identifiers
- •Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- •Service Delivery: To provide, maintain, and improve our remodeling services, including scheduling consultations, providing estimates, and completing projects
- •Communication: To respond to your inquiries, send project updates, provide customer support, and communicate about your project status
- •Marketing: To send you promotional materials, special offers, and information about our services (you can opt out at any time)
- •Business Operations: To process payments, manage accounts, conduct business analytics, and improve our website and services
- •Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of our customers
- •Safety and Security: To detect, prevent, and address fraud, security issues, and other harmful activities
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, website hosting services, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners
We may share limited information with business partners, such as material suppliers (e.g., Provia, Plygem, Trex, Owens Corning) or subcontractors, when necessary to fulfill your project requirements. We only share the minimum information necessary and require these partners to maintain confidentiality.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- •Encryption of sensitive data in transit and at rest
- •Secure servers and databases with restricted access
- •Regular security assessments and updates
- •Employee training on data protection and privacy
- •Access controls and authentication procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction
You have the right to access, update, or correct your personal information. You can request access to your information or make corrections by contacting us using the information provided below.
Opt-Out of Marketing
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails, contacting us directly, or updating your preferences. Even if you opt out, we may still send you non-marketing communications related to your projects or account.
Cookie Preferences
Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. However, this may affect the functionality of our website.
Data Deletion
You may request deletion of your personal information, subject to certain legal and contractual obligations. We will honor such requests to the extent permitted by law and our business requirements.
6. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete that information.
7. Third-Party Links
Our website may contain links to third-party websites, such as our trusted brand partners (Provia, Plygem, Trex, Owens Corning) or review platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Modern Renovations
Phone: (304) 596-1339 (WV/VA/MD) or (540) 532-9926 (VA)
West Virginia Office: 808 N Queen St, Martinsburg, WV 25404
Virginia Office: 2400 Valley Ave, Suite #6, Winchester, VA 22601
Hours: Monday – Friday: 8:00 AM – 5:00 PM
Website: Visit our contact page
Last Updated: December 28, 2025
This Privacy Policy is effective as of the date listed above and applies to all information collected by Modern Renovations.